Last updated: 21 August 2026
These terms set out the agreement between you and SiteHub. They cover what we provide, what you are responsible for, what you pay, and — importantly — the limits of our liability if something goes wrong. Please read section 9 in particular.
SiteHub is provided by James Fradgley, a sole trader trading as SiteHub, of 4 Ethelden Road, London W12 7BG, United Kingdom. Contact: hello@sitehubapp.co.uk. In these terms "we", "us" and "SiteHub" mean that business.
"You" means the construction firm that creates a SiteHub account. These terms are a business-to-business agreement — SiteHub is sold to businesses, not to consumers, and consumer cancellation rights do not apply.
Where you invite team members, subcontractors or other users into your account, you remain responsible for their use of the service and for making sure they act consistently with these terms.
SiteHub is a site management application: a configurable site diary and site register, together with whichever additional modules you choose to switch on. It runs as a web application and as mobile apps, and is designed to work offline and synchronise when a connection returns.
We may add, change or remove features. Where a change materially reduces the functionality you rely on, we will tell you in advance where reasonably possible.
You are responsible for keeping account credentials secure and for all activity under your account. Tell us promptly at hello@sitehubapp.co.uk if you believe an account has been compromised.
You must not use SiteHub unlawfully, attempt to gain unauthorised access to it or to another firm's data, or resell access without our written agreement.
SiteHub is a tool for recording and organising information. It is not a substitute for professional health and safety advice, legal advice, or your own judgement.
For the records you create in SiteHub — diaries, safety records, worker data and so on — you are the data controller and we act as your data processor. We process that data only to provide the service, in line with our Privacy Policy, which forms part of these terms.
We will keep your data confidential, apply appropriate technical and organisational security measures, and will not use it to train models, sell it, or share it for anyone else's marketing.
Our Privacy Policy lists the sub-processors we use. If you require a signed data processing agreement, contact us and we will provide one.
SiteHub is charged per live site: a monthly fee for your first site and a lower monthly fee for each additional site, as published at sitehubapp.co.uk. Every module is included and there is no per-user charge.
Billing is based on the average number of sites you had open per day across the billing period. Archiving a completed site reduces your bill from the following period. Fees are exclusive of VAT where applicable.
New accounts include a free trial of the length stated at signup. After the trial, access requires an active subscription. Subscriptions run month to month and you may cancel at any time from your account settings; cancellation takes effect at the end of the current billing period and we do not refund part-months.
We may change our prices. We will give at least 30 days' notice of any increase affecting you, and you may cancel before it takes effect.
We work to keep SiteHub available and reliable, but we do not guarantee that it will be uninterrupted, error-free, or that synchronisation from an offline device will always succeed. Access may be suspended for maintenance, or because of failures in third-party services we depend on.
We do not currently offer a contractual service level or uptime guarantee.
We own SiteHub, including the software, design and documentation. You are granted a non-exclusive, non-transferable right to use it while your subscription is active.
You own the data and records you put into SiteHub. You grant us only the permission needed to host, process, back up and display that data in order to provide the service.
This section limits what we can be required to pay you if something goes wrong. It is an important part of the basis on which SiteHub is offered at its price.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded.
Subject to that, and to the fullest extent the law allows:
You accept that this limit is reasonable given the fees charged, the nature of the service, and the fact that you retain responsibility for your own records and compliance as set out in section 4. If you require a higher limit, contact us before subscribing and we will discuss whether that can be arranged.
You may cancel at any time from your account settings. We may suspend or terminate your account if you materially breach these terms, if fees remain unpaid after we have asked you to settle them, or if we are required to do so by law.
After cancellation you will have at least 30 days to export your records before we delete them. We recommend exporting before you cancel.
We may update these terms. Where a change materially affects your rights we will give reasonable notice by email or in the app, and continuing to use SiteHub after the change takes effect means you accept the updated terms.
If any provision of these terms is found to be unenforceable, the rest continues to apply. A delay in enforcing a right is not a waiver of it. Nobody other than you and us has any right to enforce these terms.
These terms, and any dispute arising from them, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.